One Health & Fitness is bound by the National Privacy
Principles contained in the Privacy Act 1988. If you provide us
with information about your health, we also strive to ensure that
our handling of that information complies with applicable State and
Territory health records legislation.
1.) What personal information does One Health &
Fitness collect and why?
One Health & Fitness collects personal information from its
members and from membership applicants, contractors, employees, and
people we do business with. One Health & Fitness needs personal
- to provide its members with personalized fitness services
(including assessments of physical fitness, health status and
- to conduct our business (e.g. to administer accounts, charge
fees and to communicate with our members and business
To illustrate, the personal information we collect about our
- Identification Information, including each member's name,
address, contact details (including telephone numbers and email
address), date of birth and driver's licence number;
- Health information, including information provided on the
pre-exercise questionnaire (that members complete upon becoming a
member of One Health & Fitness) and information we collect in
the course of memberships. Health information is a sensitive form
of personal information, so we only collect it with your consent,
and we only collect what we need;
- Financial Information, including bank account details and
credit card details, as well as information about payment or
non-payment of membership fees.??We need this personal information
to provide health and fitness services, and is collected from
application forms, and when members attend our clubs and
communicate with us through our website.
We also collect:
- Business Contact Information from and about our suppliers and
other people we do business with (eg our landlords). This
information is needed so that we can manage our business;
- "Next of Kin" Information, which we collect from our members
for use in the case of an emergency. We suggest that our members
tell their next of kin that they have been nominated for this
apply to personal information collected or held by us about our
employees. Employees should contact our HR Department if they have
2.) How does One Health & Fitness use personal
As indicated, we use personal information to provide fitness and
health services, to manage and administer club memberships and to
operate our business.
For example, if you are a member, will use your personal
information to process your membership application, charge you
membership fees and administer your account. We will also use your
personal information to communicate with you, including answering
any enquires you may have.
Unless you tell us otherwise, we may also use members' personal
information to mail out special promotions, newsletters and other
For instance, One Health & Fitness may mail its members
information about its own promotions, or those offered by our
business partners. If you don't want us to do this, we give you an
opportunity to "opt out" from receiving such material on our
pre-exercise questionnaire form. However, you can opt out at any
time by contacting our Privacy Officer (see details at section 8
3.) Does One Health & Fitness share my personal
information with anyone else?
One Health & Fitness will disclose your personal information
in a few different ways.
Like most businesses, sometimes we outsource or "contract out"
specific support services from time to time, and this may mean that
our contractors see your personal information. For instance,
sometimes we may engage IT contractors to maintain our databases.
All our contractors are subject to strict confidentiality
obligations, which means that they are authorized only to use
personal information in order to provide the services or to perform
the functions required by us.
We will disclose personal information if we are under a legal
requirement to do so (eg under a court order, or if required under
legislation), or if an authorised request is made from a law
Otherwise, we will only disclose personal information with the
consent of the relevant individuals. For example, if you are a
member, with your consent (and only with your consent):
- we may provide personal information to One Health &
Fitness's personal trainers to assist you to improve your fitness
and well being, and so they can advise you which fitness programs
are suitable for you. If personal trainers are contractors (rather
than One Health & Fitness employees), their contracts with us
require them to keep your personal information confidential. Of
course, all our employees are required to keep your personal
information confidential also; and
- we may disclose personal information to our business partners
so that they can contact you directly with special offers,
discounts or other membership benefits.
4.) How can I access my Personal Information?
Privacy laws give you rights to seek access to the personal
information we hold about you. You can seek access by completing an
access request form at your home club's reception, or by writing to
our Privacy Officer (see contact details at section 8 below).
Generally, we should be able to provide you with access within a
month of your request, although we may need more time if your
request is complicated. Ordinarily, One Health & Fitness will
not charge you for the cost of providing access to your personal
information. However, if we do propose to charge you, we will
advise you of the relevant charge before we provide you with
access. We try to ensure that all the personal information that we
hold about you is accurate, complete and up-to-date. However, we
rely on you to help us with this. If you wish to update or correct
the personal information we hold about you, please complete the
access request form at your home club's reception, or by writing to
our Privacy Officer. We will contact you if there is any issue
about amending the record of personal information we hold about
you. If you wish to discuss our method of providing access or
correction to personal information, please contact our Privacy
Officer with your query.
5.) Is my Personal Information kept secure?
One Health & Fitness takes reasonable steps to ensure that
the personal information we hold is stored in a secure environment
protected from unauthorized access, modification or disclosure. We
remind our staff and contractors of the importance of storing
personal information in a secure way, and to treat it like
One Health & Fitness only offers its health and fitness
services to members, and it is not possible to become a member of
One Health & Fitness without providing One Health & Fitness
with the personal information that is requested in our application
form and in our pre-exercise questionnaire. We may be able to
answer telephone questions without collecting personal information
about you, but if you would like to use our clubs, we need your
personal information. This is in everyone's interests (eg if you
fall ill at one of our clubs, we need to know who you are).
7.) Website/online privacy
As we also collect personal information through
outlines our approach to online privacy issues. In that context, it
Generally, One Health & Fitness will handle personal
information collected online consistently with the way that it
handles personal information collected offline. Other matters
specific to One Health & Fitness's handling of personal
information online are set out below.
a) Cookies when you visit our website
We will not collect any personal information unless you chose to
provide it to us (e.g. by sending us emails through our website).
However, we may collect certain data that does not identify you
(sometimes called "web log information") when you visit certain
pages, such as the type of browser and operating system you have.
We may also use "cookies" which are small files that are stored on
your computer and that manage the security and navigation process
of the site. You can choose to block these cookies but some
portions of the site may not function correctly if you do. This
type of data is collected for statistical purposes only, and while
cookies will identify your computer, they are unlikely to identify
b) Email/SMS marketing
We will not email or SMS you marketing material unless you have
consented to this. This is a requirement of the Spam Act 2003.
Further, you can unsubscribe from our e-newsletter or other
bulletins by using the "unsubscribe" facility contained in each
electronic publication we send.
c) Site Security Policy
Our website uses up-to-date technology to maximize the security
of your personal information.
8. Contact details and other information
If you have any queries or concerns about privacy or this
complaint at one of our clubs, or you can contact our Privacy
Officer as follows;
- by letter: Privacy Officer, One Health & Fitness Head
Office, Leisure City. 41 - 53 Miller St. Epping or
- by email to firstname.lastname@example.org
employees and contractors. One Health & Fitness may change its