COVID-19 F.A.Q.

One Life. Live It Well.

When will One Health & Fitness be re-opening?

At this stage, the gym will be re-opening Monday 22nd June 2020 (subject to state government regulations)

When will my direct debits re-commence?

Your direct debits will commence on Thursday 25th June 2020. The amount debitted will be a smaller pro - rated amount, indicative of the last direct debit that was made prior to our closure. As of the 9th of July, 2020, your direct debits will be the regular rate as per your membership agreement.

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What will your operating hours be when you re-open?

During Stage 2 of government restrictions, we will be operating on restricted staffed hours. There will be no 24/7 access.

Our staffed hours will be:

Monday - Thursday : 5.30am to 10.30pm

Friday : 5.30am to 9.30pm

Weekends : 8.00am - 6pm



Will there be a need to book for sessions/gym workouts and classes?

YES! Again, under State Government Restrictions, we are required to limit the number of participants in the gym - including the gym floor, group classes and ladies only gym. Therefore, all members will be required to book using our Member Booking Portal. IMPORTANT! Please ensure we have your most current and correct email address and phone number of file - this will ensure you will experience seamless access to your Member Portal.



Will each session have a time limit?

Yes. Each session will give you 60 minutes of access. Limit of one session per day.



Will I be charged for not attending my session?

Yes. If you book a session and do not cancel it within 60 minutes of your scheduled time, you will be debited $5 as a no show fee. Your member portal will give you the option of creating, managing and cancelling bookings very easily.



What will i need to bring with me?

Please bring your own:

Clean towel (to be used at all times)

A bottle of water - please note you will be unable to refill water via our Hydration Station. Bottled water will be available for sale.

Yoga/Stretch mat. For hygiene purposes will will not be providing communal mats. You can purchase mats from Reception for $25

EFT/Cashless contact card for any purchases (cash transactions temporarily unavailable)



Will I have access to changerooms and lockers?

You can access the changerooms, however, you will not have access to showers and lockers - so you will need to arrive at the gym, ready to train. Toilets and vanity area will be available.



Will I have access to personal training?

Yes, personal training will be available, in compliance with social distancing and hygiene.



Is the Group Exercise Timetable changing?

Yes. The timetable will be very fluid over the first few weeks as we adjust based on government regulations and members demand. Class numbers will be restricted, so you may see more classes on the timetable than normal. Group Classes that require multi changes of equipment (such as Functional Training) will need to modified or temporarily cancelled.



What safety measures will be put in place to minimise the risk to myself and fellow members?

Personal Hand Hygiene - we will be providing Hand Sanitisers, optional disposable gloves and anti bacterial wipes throughout the gym at all times. Please ensure you are constantly cleaning equipment pre and post your workout after each station. The gym will also make available, handy fact sheets about covid - 19 hygiene practices

Extra Staff - will be employed to clean during each gym session. there will also be a 15 minute gap between each gym booking hour where the staff will deep clean equipment on a roster basis.

Hand Sanitiser - will need to be used upon entry and exit of the gym

Contactless Sign In - members will be scanning themselves in and scanning themselves out

PTemperature Checks - Temperature Checks will be taken. Anyone displaying a temperature over 37.5 will be refused entry



What if i have a cough or sore throat?

Even mild cold like or flu symptoms, means you should stay away from the gym. Please stay safe. If a staff members notices a member is displaying any symptoms, we reserve the right to politely ask the member to leave.



Do i need to activate my membership straight away?

No. All accounts will automatically recommence upon re-opening on Monday 22nd June 2020. Should you not be ready to recommence exercise at this time, please come and see us - we will review your situation case by case.



Will I be be able to access a new program?

Yes. We will reach out to our members via email or sms up to 7 days prior to our re-opening on Monday 22nd June 2020 to arrange bookings with our trainers for a program review.



Will I still be able to access One@Home?

Yes! We’ve been inundated with requests to keep One@Home running - so, you will soon see the new and improved One@Home.



How can i maintain my physical and mental wellness during COVID-19 government restrictions?

We’ve been working around the clock to create programs to support our members. It’s a fact that a healthy and active person has a higher level of immunity and better coping mechanisms for mental health issues. Introducing One@Home.

One@Home gives our members flexible options to suit their lifestyle.

OPTION 1

If you are someone who enjoys Group Exercise, become an online member with One@Home and enjoy Les Mills classes including Body Pump, Body Attack and Body Balance on demand. PLUS, you will have exclusive access to our very own amazing coaches and instructor with regular LIVE FEED classes. You will be able to interact with our trainers and with each other from the comfort of your own home.

OPTION 2

Prefer to do your own workout? We have now introduced GYM EQUIPMENT HIRE. Take a little piece of One Health & Fitness home with you, so you can continue working out! We’ve created Body Pump packs. Wellness packs , Spin packs or we can customise your very own pack based on your training needs.

Stay active….keep motivated... boost your immunity with One@Home

Want to know more? click here



I am a member, but the gym has closed due to government regulations regarding COVID-19. Do I need to do anything?

If you are a member of the gym and it is currently closed, your membership dues will be immediately and automatically suspended, thus you do not need to contact or visit the gym. As a result of the suspension, you won’t lose any your membership status, if you have prepaid for your membership, your suspension time will be added to your membership when we re-open. If you have pre-paid for Personal Training, this will available to you when you recommence your sessions.

How can I stay engaged with my One Family whilst the gym is closed?

We are developing virtual workouts and working on running some small outdoor group sessions (subject to government regulations) The best way to stay in touch with your fellow One Family is to follow us on our social media pages, FaceBook and Instagram or check the BLOG link on our website.



When will the gym re-open?

We are eager to open as soon as possible. However, we are subject to government regulations. So, we will re-open as soon as we are given the green light by the Federal and State Governing bodies. We appreciate your patience and understanding during these unprecedented times.



What changes has One Health & Fitness made to help prevent the spread of COVID-19?

In an abundance of caution, we are taking extra steps in the gym to limit the spread of germs. In addition to elevating our daily cleaning efforts, we are providing hand sanitizer and extra wipes, asking members and staff to who are ill to stay home, and putting a temporary hold on workouts that involve multiple switches and/or physical contact with another member. Class schedules will be tweaked to allow for cleaning in between in each session. What are the One Health & Fitness cleaning standards? A clean gym has always been a priority at One Health & Fitness. Due to the current situation, we have more than doubled our daily cleaning efforts. Additionally, members can access disinfectant wipes as often as required to wipe down equipment before and after use. We are also making the use of towels a not negotiable item. All members must use a clean towel at ALL TIMES when working out.



If a member is sick, will you ask them to leave?

All staff members have been advised to politely ask those appearing to be sick to leave the gym. We recommend that members do not work out of they are feeling ill, coughing, sneezing, running a fever or have shortness of breath.



Who should I contact if I am not feeling well?

Please contact your local healthcare provider if not feeling well including if you are experiencing symptoms of COVID-19



Where else can I find information?

Additional information can be found via

www.health.gov.au

www.australia.gov.au

www.who.int

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